ORDER SUPPORT

Replacement & refund requests

Tell us what happened with your order. Personalized products are reviewed directly by MarlonDiaz.com before a replacement or refund is approved.

PERSONALIZED PRODUCTS

Contact us before returning anything.

Because custom photos, prints and personalized products are made specifically for your order, please do not mail an item back unless MarlonDiaz.com gives you return instructions.

  • Damaged item or package
  • Wrong item received
  • Printing or production error
  • Missing photos or items
  • Quality issue
  • Other order problem

You can request a replacement, ask for a refund review, or request direct contact. Submitting a request does not automatically approve a refund.

Contact MarlonDiaz.com directly

Tell us the reason

Photos of the problem (optional)

Upload clear photos showing damage, printing problems or the item you received.

Up to 8 images, maximum 10 MB each.